Kisiwa Stays – Privacy Policy

Effective Date: 30 August 2025

At Kisiwa Stays, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, communicate with us, or make a booking.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

• Full name, contact details (email, phone number, address)

• Identification documents (passport, ID card) where required by law

• Residency status (Kenyan/East African resident or non-resident) for pricing and tax purposes

• Payment information (handled securely via our payment partners)

• Special requests, preferences, or accessibility needs

b) Information Collected Automatically

• IP address, browser type, operating system

• Pages visited and time spent on our website

• Cookies and similar technologies for site functionality and analytics

c) Information from Third Parties
We may receive booking details from travel agents, partners, or online booking platforms.

2. How We Use Your Information

We use your information to:

• Process bookings and payments

• Communicate booking confirmations, updates, and relevant information

• Verify guest details as required by law

• Personalize your stay based on your preferences

• Improve our website and services

• Comply with legal and regulatory requirements

We will only use your information for marketing purposes (e.g., newsletters, special offers) if you have given consent. You can opt out at any time.

3. Sharing Your Information

We may share your information with:

• Property owners/managers to facilitate your booking

• Payment processors for secure payment handling

• Legal authorities were required by law

• Service providers (e.g., IT support, website hosting) under strict confidentiality agreements

We will never sell your personal data to third parties.

4. Data Retention

We keep your personal information only as long as necessary:

• To provide our services and complete your booking

• To comply with legal, accounting, and reporting obligations

• To resolve disputes and enforce agreements

5. Security Measures

We use appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, loss, or misuse. While no system is completely secure, we work to maintain industry-standard protection.

6. Cookies & Tracking

Our website uses cookies to:

• Enable site functionality

• Improve user experience

• Analyze traffic and performance

You can manage or disable cookies in your browser settings, but some site features may not function properly without them.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your personal information (subject to legal obligations)

• Withdraw consent for marketing communications

To exercise your rights, contact us at [email protected].

8. International Data Transfers

As Kisiwa Stays operates in Kenya and serves guests globally, your data may be transferred to and stored in other countries. We take steps to ensure adequate protection regardless of where your data is processed.

9. Third-Party Links

Our website may contain links to external websites. This Privacy Policy does not cover those sites, and we are not responsible for their privacy practices.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “Effective Date” updated accordingly.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Kisiwa Stays
Email: [email protected]
Phone: +254 (0) 742 215423